For leaders, this adds another imperative to the three questions famously posed by management theorist Peter Drucker:
- What is your business?
- Who is your customer?
- What does your customer consider value? Today, you should also ask:
- How can we deliver value faster?
How Would You React?
Throughout the real-time online world of the Web, we see the same patterns again and again as speed accelerates. This should prompt you and your organization to consider some key questions. Could you recognize a snowballing situation in its early stages?
How would you react if, right now . . . ?
- Your company is cited as "the best place to work" by your local newspaper.
- A competitor announces they are lowering prices by 25 percent.
- Your CEO is fired.
- In forums and chat rooms, people said that your product poses a health risk.
- A huge company announces its intent to acquire your competitor.
- A customer raves about your customer service on an influential trade magazine Web site.
- A well-known industry analyst says on his blog that your company is too difficult to do business with.
David Meerman Scott
David Meerman Scott's book The New Rules of Marketing & PR opened people's eyes to the new realities of marketing and public relations on the Web. Six months on the BusinessWeek bestseller list and published in more than twenty languages, New Rules is now a modern business classic. Scott's popular blog and hundreds of speaking engagements around the world give him a singular perspective on how businesses are implementing new strategies to reach buyers.
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