Gazelles Growth Tools

Process (Productivity Drivers)

Critical #: People (B/S) Launch Video Critical #: Process (P/L)	Celebration Launch Video	Critical #: People (B/S) Launch Video Critical #: Process (P/L) Launch Video
	Reward

1. As goes the Executive Team goes the rest of the firm.
   • Team members understand each other's differences, priorities, and styles
   • The team meets off site every few months for strategic thinking and renewal
   • The team is having fun together
2. Everyone aligned with #1 thing that needs to be accomplished this quarter to move company forward.
   • 5 priorities (Rocks) are identified and ranked for the quarter
   • A Critical Number is identified and aligns with the #1 priority
   • A Quarterly Theme is established that brings the key priority/Critical Number alive
   • A scoreboard for the Critical Number is posted and Theme announced
   • All employees know what the Celebration/Reward will be
3. Communication rhythm is established. Information moves through organization accurately and quickly.
   • All employees are in some kind of a daily and weekly huddle
   • Huddles cascade from senior management to frontline or visa versa
4. Every facet of the organization has a person assigned with accountability for ensuring goals are met.
   • Income (P&L), Cash Flow, & Balance Sheet statements have persons assigned to each line item
   • An accountability chart has been created
5. Ongoing employee feedback and input is systematized to remove obstacles and identify opportunities.
   • Employee hassles/ideas/suggestions/issues are being collected weekly
   • There is a systematic process for addressing issues and opportunities
   • Thank You cards are being written every week by senior management
6. Reporting and analysis of Customer Feedback data is as frequent and accurate as financial data.
   • All employees are involved in collecting customer data
   • There is a person assigned accountability for customer feedback
   • All senior leaders communicate with at least one customer weekly
7. Core ideologies are "alive" in the organization.
   • Core ideologies are discovered and defined
   • Stories are being shared of employees who represent the ideologies
   • Core ideologies are included in appraisal and recognition processes
8. Clear understanding of the firm's market position drives strategic planning and sales and marketing.
   • Brand Promise and market (Sandbox) are clearly defined
   • The organization is aligned around 5 key strategies (Thrusts/Capabilities) for growth
9. All employees can report at any time what their productivity is and how it compares against goals.
   • KPI's (key performance indicators) are identified for the organization
   • Weekly measures for each individual/team are clearly displayed and reviewed
10. A "situation room" is established for the weekly executive team meeting.
    • KPI's and Critical Numbers are posted bigger than life with goals clearly shown
    • Data is presented graphically to help visualize trends
    • Core ideologies, priorities, and market maps posted