What's the Secret?
To Providing World Class
Customer Experience

By John R. DiJulius III

This DVD delivers the knowledge and wisdom of John DiJulius - The authority on world class customer service. Mr. DiJulius presents a revolutionary program that finally reveals the secrets of how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class service consistently, everyday, while so many smaller companies struggle with providing even good customer service with staffs of 12 or 15.

This DVD holds all of the advanced research and work of the author who wrote the successful Secret Service - Hidden Systems That Deliver Unforgettable Customer Service (AMACOM Books 2003). Where Secret Service shared WHAT the best customer service companies do, What’s the Secret? demonstrates HOW the world class companies do it. It also shares WHY over 97% of the companies in the world do not deliver world class service.